Refund and Returns Policy

Effective Date: June 11, 2025

At Styliiq, we are committed to providing our readers with carefully curated books and a shopping experience they can trust. We understand that sometimes a purchase may not meet your expectations, and we’re here to make it right — quickly, fairly, and clearly.

Our Commitment to You

Our return and refund process is designed to be straightforward and hassle-free. Whether you’re returning a book because it arrived damaged or because you simply changed your mind, we aim to resolve your request with clarity and professionalism. We do not charge hidden fees or withhold information. Our goal is simple: to serve you with integrity and care.

Return Window and Eligibility

You may return or exchange items within 30 calendar days from the date your order was delivered. To be eligible for a return, the item must meet the following conditions:

  • The book is unread, unused, and in its original condition
  • It must be returned in the original packaging without damage or defacement
  • The return must include your proof of purchase (e.g., order confirmation email or packing slip)

How to Initiate a Return or Exchange

To begin a return or exchange, please follow these steps:

  1. Contact our customer service team via email at contact@styliiq.com within 30 days of delivery.
  2. Provide your full name, order number, and the reason for your return or exchange.
  3. If the item is damaged or incorrect, please include clear photographs showing the issue.
  4. Our team will review your request and respond within 24–48 hours with return instructions.

Return Address: Styliiq Returns Department 2400 Bolton Boone Dr APT 6116, DeSoto, TX 75115, United States

Refund Method and Timeline

Once we receive your returned item and inspect its condition, your refund will be processed to your original payment method (either Stripe or PayPal). This usually occurs within 3–5 business days. We’ll notify you via email once the refund has been issued. Please note that your bank or payment provider may require additional time to reflect the funds.

Items That Cannot Be Returned

For health, safety, and digital copyright reasons, the following items are non-returnable:

  • Books that have been read, have bent corners, or visible signs of wear
  • Digital content including eBooks, downloadable files, or PDFs
  • Gift cards, coupon codes, or promotional vouchers
  • Items marked as “Final Sale” or “Clearance” at checkout

Damaged or Defective Books

If your item arrives damaged, defective, or incorrect, we sincerely apologize. Please follow these steps:

  1. Email us within 7 days of receiving the item.
  2. Include your order number and clear photographs of the issue.
  3. We’ll investigate and offer a full refund, replacement, or store credit — based on your preference and item availability.

Note: We may request the return of the damaged item or ask you to safely dispose of it, depending on the nature of the issue.

Exchanges

We offer one-time exchanges for eligible items under the following conditions:

  • The item is unopened and within the 30-day window
  • Stock is available for the requested exchange
  • You’ve followed the return request process above

If the replacement item is unavailable, we’ll offer you store credit or a full refund.

Return Shipping Policy

  • Customers are responsible for return shipping costs, unless the item was sent in error or arrived defective.
  • You may use any carrier of your choice, but we recommend a trackable method to ensure your return is received safely.
  • We do not charge restocking fees under any circumstance.
  • Prepaid return labels are currently not provided.

Order Cancellation

Orders can be cancelled within 12 hours of placement, provided they haven’t already shipped. To cancel, email us at contact@styliiq.com as soon as possible. Once dispatched, your order must be returned through the standard return process outlined above.

Reasons for Return

Your feedback helps us improve. When requesting a return, please include one of the following reasons:

  • Received the wrong book
  • Book arrived damaged
  • Changed my mind
  • Found a better price elsewhere
  • Item not as described

Need Help?

If you have any questions or concerns about your return, refund, or order status, don’t hesitate to reach out to us:

Website Name: styliiq.com

Address: 2400 Bolton Boone Dr APT 6116, DeSoto, TX 75115, United States

Email: contact@styliiq.com

Phone: +1 (469) 986-2320

Contact Form: Click here

Business Hours: Our customer support team is available Monday through Friday, from 8:00 AM to 6:00 PM (Central Time,CT), ready to assist you promptly with any inquiries.

Response Time: We aim to respond to all customer inquiries within 1 Business day, ensuring you receive timely, reliable, and professional assistance.

Our Promise of Transparency

Styliiq is committed to fair, honest, and transparent policies. We do not withhold information, hide fees, or make misleading claims. Every part of our return and refund process is explained clearly — so you can shop with confidence. If something isn’t right, we’ll do our best to fix it.

Thank you for being a valued part of the Styliiq community.